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To fill out a work request, individual must be connected to Winthrop University network.
Shortly after submitting your request, you will receive an automatic response with a work request number.
After the request has been reviewed by Facilities Management, you will receive a second response that will tell you either that the work order has been accepted and a work order number assigned or the response may indicate that the request was denied along with a reason for the denial. Keep your work order number for future reference.
Some additional features of the on-line work request system are available from the work request home screen. You can check on the status of your work order by selecting Query A Work Order in the left hand menu.
To query a work order:
When looking at open or closed work orders, you can click on the blue WO number and details of the work order will appear.
It is important to complete all cells within TMA iServiceDesk form. Provide name, telephone number and email address so that Facilities Management may contact someone if there are questions about the work request. A work request cannot be modified or deleted once submitted. Call or email Facilities Management to make any changes to work requests and DO NOT submit an additional work order.
When submitting a work request, describe the problem as accurately as possible.
A good description – “Commode in upstairs bathroom is not flushing when you use the handle. Handle appears to be broken.” Submitting“Commode is broken” is not sufficient when describing the request.
If you do not receive confirmation of your work order within 24 hours, there may have been an error in transmission meaning your work request was not received. If you do not receive a timely confirmation, call Facilities Management at 323-2489 to verify receipt of your request. If not received, you may be asked to submit Work Request again.
Work Orders are prioritized based on the urgency of the situation. Some items will require a greater amount of attention, thus taking more time. When this happens, a delay in your request may occur. An item you may consider urgent or an emergency, may not necessarily be an emergency. Submitting multiple Work Orders will not speed up your request but may actually slow down the request.
Facilities Management provides the following services for the university:
Any requests concerning telephones and network connections should be directed to Telecommunications.
Any requests regarding computers should be directed to User Support Services.