Work Requests: How to Submit

To fill out a work request, individual must be connected to Winthrop University network.

• On the Facilities Management home page, do one of the following:
  • In the main menu located on the left of the page, click on "Request for Work" and then click  "Work Request System"
  • Under "Related Links," Click "Work Request"  
• On the TMA iServiceDesk screen, select "Submit a Request" under Work Request from menu on left side of screen.
• Complete the form with the following information:
• Facility: Select Winthrop University from the pull down menu.
• Building: Pull down menu. Scroll to building in which work is requested and click to select. 
• Area: Select the area from the pull down menu.
• Name: Enter requestor's name.
• Phone #: Provide number of person to call if there is a question about the request.
• E-mail Address: Enter entire e-mail address, including  @winthrop.edu.  If not entered correctly, you will not receive an automatic response giving you the work request number.
• Repair Center:  No entry required. Facilities Management is the default.
• Account: Provide information here only if you are to be charged for the service (e.g., recore lock)
• Tag Type & #: This is primarily for Facilities Management use for equipment identification. You may leave blank at this time.
• Department: Select your department name
• Request: Type in your request, being as specific as possible. The field is large enough to accommodate most work requests.
• Photos: Choose file and click "open" to add.  
• Click on the Submit button to enter request.

When submitting a work request, describe the problem as accurately as possible.

A good description – “Commode in upstairs bathroom is not flushing when you use the handle. Handle appears to be broken.”  Submitting“Commode is broken” is not sufficient when describing the request.

It is important to complete all cells within TMA iServiceDesk form.  Provide name, telephone number and email address so that Facilities Management may contact someone if there are questions about the work request.  A work request cannot be modified or deleted once submitted.  Call or email Facilities Management to make any changes to work requests and DO NOT submit an additional work order. 

Shortly after submitting your request, you will receive an automatic response with a work request number.

After the request has been reviewed by Facilities Management, you will receive a second response that will tell you either that the work order has been accepted and a work order number assigned or the response may indicate that the request was denied along with a reason for the denial.  Keep your work order number for future reference.

If you do not receive confirmation of your work order within 24 hours, there may have been an error in transmission meaning your work request was not received. If you do not receive a timely confirmation, call Facilities Management at 323-2489 to verify receipt of your request. If not received, you may be asked to submit Work Request again.

Work Orders are prioritized based on the urgency of the situation.  Some items will require a greater amount of attention, thus taking more time.  When this happens, a delay in your request may occur.  An item you may consider urgent or an emergency, may not necessarily be an emergency.  Submitting multiple Work Orders will not speed up your request but may actually slow down the request.

Facilities Management provides the following services for the university:

• carpentry
• custodial
• electrical
• electronic security systems
• elevator maintenance
• event set-ups
• maintenance of grounds
• heating/air conditioning
• moving furniture
• painting
• plumbing
• recycling
• safety

To query the status of a work request:

• On the Facilities Management home page, do one of the following:
  • In the main menu located on the left of the page, click on "Request for Work" and then click  "Work Request System"
  • Under "Related Links," Click "Work Request"  
• On the TMA iServiceDesk screen, select "Query a Work Order" under Work Order from menu on left side of screen.
• Complete the form with the following information:
  
  • Facility: Winthrop University
  • Building: Select the building you want to search
  • Department: Leave as “All Departments”
  • Start Date: set the date range you want to search
  • End Date: set the date range you want to search
  • Select Open, Complete, or All Work Orders
  • Repair Center: Select Facilities Management
  • Click the double arrows to search

When looking at open or closed work orders, you can click on the blue WO number and details of the work order will appear.

Any requests concerning telephones and network connections should be directed to Telecommunications.

Any requests regarding computers should be directed to User Support Services.