Winthrop University: Facilities Management - Work Requests: How to Submit
Contact Information
Facilities Management
349 Columbia Avenue
Rock Hill, SC 29733
803/323-4295 (Fax)

Work Requests

How to Submit a Work Request

To fill out a work request:

  • On the Facilities Management home page, do one of the following:
    • Click "Work Request" located on the right side of the page under "Quick Links" 
    • In the main menu located on the left of the page, click on "Request for Work" and then click  "Work Request System"
  • On the TMA iServiceDesk screen, select "Submit a Request" under Work Request from menu on left side of screen.
  • Complete the form with the following information:
    • Facility: Select Winthrop University from the pull down menu.
    • Building: Pull down menu. Scroll to building in which work is requested and click to select. 
    • Area: Select the area from the pull down menu.
    • Name: Enter requestor's name.
    • Phone #: Provide number of person to call if there is a question about the request.
    • E-mail Address: Enter entire e-mail address, including  If not entered correctly, you will not receive an automatic response giving you the work request number.
    • Repair Center:  No entry required. Facilities Management is the default.
    • Account: Provide information here only if you are to be charged for the service (e.g., recore)
    • Tag Type & #: This is primarily for Facilities Management use for equipment identification. You may leave blank at this time.
    • Department: Select your department name
    • Request: Type in your request, being as specific as possible. The field is large enough to accommodate most work requests.
  • Click on the Submit button to enter request.

Shortly after submitting your request, you will receive an automatic response with a work request number.

After the request has been reviewed by Facilities Management, you will receive a second response that will tell you either that the work order has been accepted and a work order number assigned or the response may indicate that the request was denied along with a reason for the denial.

Additional System Features

Some new additional features of the on-line work request system are available from the work request home screen. You can check on the status of your work request by clicking on the work order query block and enter your work request number. You must enter the work order number completely in order to search (i.e. WR-20008600). Don't forget the "WR-" part.

You can also look at all work orders completed in a particular building, all open work orders for a particular building, reports including buildings, areas, inventory, and others. When looking at open or closed work orders, you can click on the blue WO number and details of the work order will appear.

Last Updated: 8/1/19