Student Resources
Contact Information
Computing & Information
   Technology

1 McBryde Hall
Rock Hill, SC 29733
803/323-2400
803/323-2580 (fax)
helpdesk@winthrop.edu

Student Resources

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Welcome to our Student Resources page! Students, please explore these resources as well as the pages under the Student Services menu. For technology support, please contact the Service Desk or visit the Technology Services Office (TSO) in McBryde. You can also find additional support on our FAQ page. 

    Email

    To connect to the University’s email, visit mailbox.winthrop.edu

     

    Wingspan

    To access grades, courses, registration, etc., visit wingspan.winthrop.edu

     

    Blackboard

    To access online courses taught via Blackboard, visit bb-winthrop.blackboard.com

     

    ID Cards

    For lost, damaged or defective cards, call 803/323-4774
    (Note: Building access is NOT managed by the Technology Services Office. All access-related questions should be directed to the card access building coordinator for the specific building to which you need access.)

     

    Print Balance

    To refresh your print balance, visit apps.winthrop.edu/print
    To find out about ACC labs and lab hours, call (803) 323-2400

    The TSO is currently open during the following hours, but you can also schedule an appointment using our online booking system. The TSO is located in 01 McBryde. 

    Monday - Thursday 9am - 6:30pm
    Friday 9am - 5pm
    Saturday 10am - 2pm

    Due to COVID-19, Academic Computing Labs are currently closed until on-campus classes resume. Please check back for updates as the situation develops. If you need to access a computer lab, please visit Dacus Library

    Please visit the Lab Information tab for more information about Hours.

      Passwords need to be reset every 90 days to keep our network secure. Make sure to set a calendar reminder about 85 days after you change your password so you remember to do it next time. 

      To reset your student password, visit our Change Password page.

      You can change your password at anytime, however, you have to change it at least once every 90 days. Choose a password that is easy to remember and yet hard to guess. Passwords of 11 characters or more are harder to “crack”. Think of it as a passphrase rather than a password. For example: “IloveIceCream2”. Do not use “dictionary” words or proper names such as “biology,” “Elizabeth,” etc.

      Passwords need to be at least 8 characters long and match three of the following rules:

      • At least one UPPERCASE letter
      • At least one lowercase letter
      • At least one number
      • At least one special character: ~!@#$%^&*_-+='|\()[]{}:;",.?/
          • At least one UPPERCASE letter.
          • At least one lowercase letter.
          • At least one number.
          • At least one special character: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/

      In addition, your password cannot contain your username.

      Keep this password secret and remember it. Winthrop policies prohibit users from sharing their passwords with anyone. No one in IT can retrieve your password from any system. If you forget your password, simply call the IT Service Desk and request that your password be reset. This action will simply attach a default password to your account and allow you to create a new secret password.

    For tutorials and support for Zoom, Microsoft Teams, and Blackboard Collaborate Ultra, visit our Video Conferencing page.

    If you plan to purchase a computer for coursework, these are our recommended specifications to ensure your device supports your learning for at least four years.

    NOTE: These are simply recommendations. Your budget and program requirements may impact what specifications are best for you. If you have questions about what projects your computer needs to be able to handle, please contact your professor or department chair. 

    • Microsoft Windows 10 or Mac OS 10.15 or greater
    • Intel Core i7 or better processor
    • 8GB System Memory (RAM)
    • 256GB SSD
    • Integrate 10/100/1000 Ethernet adapter (optional)
    • 802.11ac Wi-Fi wireless networking
    • Camera, Microphone, Speakers (included with most laptops)

    We strongly discourage the use of Chromebooks as they do not meet our technical standards and are incompatible with many of our university software programs. We also recommend that students do not rely on iPads or other tablets as their primary computer for coursework. 

    For potential student discounts, explore our Technology Purchases page.

    For questions about Blackboard, please contact the Office of Online Learning at blackboard@winthrop.edu.

    In case of an emergency, Campus Police will issue a WU Alert which will send emergency information via a phone call and a text message. All students, faculty, and staff should sign up to receive WU Alerts. 

    To sign up, please visit the Emergency Information page. 

    Use our Wireless Instructions document for assistance connecting to winthropsecure.

    Also, be sure to 'forget' the WinthropGuest network. Computers and mobile devices are programmed to remember the wireless networks that they connect to. Although very helpful in most cases, that feature can also be a hinderance.

    If you notice that your device keeps connecting to WinthropGuest instead of Winthropsecure, be sure to go into the Wi-Fi settings and “forget” WinthropGuest. This will prevent your device from randomly connecting to the wrong network while you are on campus.

    For gaming consoles, please submit the Special Network Access form.

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Last Updated: 10/7/20