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Wingspan Frequently Asked Questions
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Academic Advising When to Register How to Register Schedule Validation

Wingspan:
Frequently Asked Questions

Question If I have Wingspan login problems, what do I need to do?
Answer
  • Be sure NOT to double click. Double clicking logs you out of the Wingspan system.
  • Are you an AOL or Web TV user? These browsers are incompatible with the Wingspan system.
  • Check your browser version. Please use Internet Explorer version 5.5 or later or Netscape version 7.1 or later.
  • Do you have a download accelerator? If so, you will need to deactivate the accelerator when using Wingspan.
  • Are you accessing Wingspan through a firewall? Firewalls do not allow for the necessary communication between your computer and Wingspan.
  • Check your security settings. Check your cookie settings.
    • Internet Explorer users, check your security settings by going to the Tools Menu, then Internet Options. Click on the Security tab. Your Internet Zone should be set to Medium or Low, and your Trusted Sites setting should be set to Low.
    • Netscape users, check your cookie settings by going to the Edit Menu, then to Preferences. Choose the Advanced Category and set your cookie preferences to "Accept all cookies" while using Wingspan.
Question What do I do if I do not know my PIN or password?
Answer If you have never logged in to Wingspan, your PIN is your birthday in MMDDYY format.  If you have forgotten your PIN, call Records & Registration at 803/323-2194 or go to Tillman 126.
If you login using your username and password (the same as your Winthrop email account), you may obtain password assistance from Technology Services at 803/323-4774.
Question What if I have a HOLD on my account?
Answer If you have a hold on your account, you will need to go to the appropriate office and make arrangements with them to have it removed. See the HOLD HELP Screen for definitions of each hold. The "Entry Office" is the office to contact.

Balance due on Account

Controller's Office

19 Tillman Hall

803-323-2165

New Social Security Card

Controller's Office

19 Tillman Hall

803-323-2165

Lack of Immunization

Health Services

224 Crawford

803-323-2206

Question What offices can I contact for help?
Answer For problems regarding Financial Aid, call (803) 323-2189 or send an email to  finaid@winthrop.edu
For problems regarding your Account Balance, call (803) 323-2165 or send an email to  controllersoffice@winthrop.edu

For problems or comments regarding Student Records, Registration, grades or Personal Info, call (803) 323-2194 or send an e-mail to  recandreg@winthrop.edu
Question When can I register?
Answer Registration for Summer begins April 9 (for currently enrolled and readmitted students) and continues until the first day the class begins.  Registration for Fall 2008 begins April 9 (for currently enrolled and readmitted students) and continues through August 29, 2008. Undergraduates, check the online Time Assignment Chart for early fall registration details.
Question Where can I register?
Answer You may use any computer that provides Internet access. You may use computers in the labs, your room, or at home. Kiosks are available in various locations across campus including Dinkins Student Union and Tillman Hall. We will also have terminals available in the Records and Registration Office, 126 Tillman Hall.
Question Can I change my schedule after I have it printed?
Answer Yes, you may make changes to your schedule until the end of the add/drop period.
Question What if I miss my scheduled registration time?
Answer If you miss your scheduled time, you may register any time after that time.
Question What if I do not get advised?
Answer If you do not get advised, you will not be able to register. The computer will not allow you to register until you have been advised. Your advisor must put a code into the computer verifying that you have been advised. You must meet with an advisor prior to your registration.
Question What if I need to get into a class and it is closed? How do I get an override?
Answer

You will need to get the permission of the Department Chair or the Student Services Office.
Download the "Schedule Change Form" now (pdf file).

Academic Advising Offices:
College of Arts and Sciences
106 Kinard
(803) 323 - 2183
College of Education
144 Withers
(803) 323 - 4750
College of Business Administration
226 Thurmond
(803) 323 - 4833
College of Visual and Performing Arts
126 McLaurin
(803) 323 - 2465
Question What if I need to take more than 18 credit hours?
Answer If you have a cumulative 3.0 GPA at the end of the semester, you may register for up to 21 hours. If you do not have a 3.0, you must file an undergraduate petition (pdf file). Students who are in their last semester prior to graduation may obtain permission from their dean to overload.
Question What happens if I do not pay my bill by the due date?
Answer All students must validate their schedule in the Cashier's office, even if there is a zero balance. Some arrangements for billing must be made or your schedule will be dropped.

Rock Hill, South Carolina   29733
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