Winthrop University: Evaluation of Services and Complaint Policy

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Office of Accessibility

Procedure for Complaints

ADA Compliance Policy

Winthrop University upholds the rights of enrolled students with disabilities to secure academic accommodations and access to campus programs and services in accordance with the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973.

The Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 protect persons with disabilities from discrimination associated with access to or participation in university programs and services. The following policy has been developed to protect the rights of students with disabilities and to assure Winthrop University compliance. For additional information regarding the ADA, you may visit the ADA Web site:

The ADA Compliance Officer has been designated by the university to administer ADA compliance efforts. To ensure prompt resolution of complaints, students should contact the ADA Compliance Officer within thirty (30) calendar days of the event giving rise to the complaint, or the date the student became aware of the event, which ever occurred later. Students should initiate a complaint by contacting the ADA Compliance Officer in the Office of Accessibility:

Chris Keck, MA, CRC 
Program Director, Office of Accessibility
ADA Compliance Officer
307 Bancroft

The ADA Compliance Officer will, at the request of the student, review the issue(s) and seek to resolve the matter informally. If the complaint remains unresolved, the student will be provided with the ADA Compliance Complaint Form. Students should complete the Complaint Form and file it with the Compliance Officer within fifteen (15) days of receiving the form. After receiving the completed Complaint Form, the Compliance Officer will conduct a formal review.

The university's internal procedures are designed to ensure a timely and effective resolution to student complaints. Although students have the right to pursue appeals through external channels, they are encouraged to use the university's internal procedures prior to lodging complaints with agencies outside the university.

ADA Compliance Complaint Form (pdf - 39.35 KB)

Last Updated: 9/8/20