Winthrop University: Appointment Policy

Counseling Services

Appointment Policy

We appreciate the opportunity to work with you, and we understand the decision to begin counseling is important and sometimes difficult. We hope counseling will be a meaningful and enriching experience for you. Because a successful counseling experience depends on mutual understanding and consideration, please familiarize yourself with some of our policies.

Intake Appointment

Your first visit to Counseling Services is referred to as the "intake appointment," and it generally lasts from 25 to 30 minutes. Counseling Services sets aside time every day to see first-time clients.  Intake appointments are first come first serve.  During the Intake appointment, you will meet with a counselor to discuss your concerns, and you and your counselor will select the best resources for your difficulties.  

If the level of services offered at Counseling Services seems sufficient to help you resolve your concerns and if you decide to continue counseling, your counselor will schedule a second appointment. If the counselor determines that you would be better served by another agency, he or she will make a referral to an appropriate resource in the community.

Same Day Appointment

If you are experiencing a crisis or urgent mental health need and can't wait until your regularly scheduled appointment, please call and request a Same Day Appointment.  Every day, Counseling Services reserves time for these 20-30 minute appointments. 

Number of Appointments

The services we provide to students are time-limited. Students may receive up to ten appointments during an academic year for individual or couples counseling. An extension may be granted if the therapist and student decide more than ten appointments are necessary. Group therapy does not count toward the ten-session limit.

Requesting Another Counselor

You may request to change therapists if you prefer to work with another counselor. You are encouraged to discuss this option with your counselor during the intake or shortly thereafter. If you return to Counseling Services in the future and prefer to work with someone other than your previous counselor, you should tell the administrative assistant when you make an appointment.

Rescheduling and Missed Appointments

You are allowed two missed appointments. You may forfeit your eligibility to receive services for six months if you miss more than two scheduled appointments. If you must reschedule or cancel an appointment, we ask that you do so at least 24 hours in advance. Appointments rescheduled or canceled fewer than 24 hours in advance may be counted as missed appointments. If you will be arriving 15 or more minutes late, it may be considered a missed appointment.  Health and Counseling Services charges $20 to your student account for missed counseling appointments.  On the occasion that your counselor needs to reschedule your appointment due to illness or other unavoidable circumstance, Counseling Services will contact you as soon as possible and work with you to reschedule as close to your previously scheduled appointment as possible. This situation is not considered a missed appointment.

Last Updated: 9/17/19