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Federal Work-Study

Job Details
Department: Information Technology - User Support Services
Contact Person: Allison Riffe
Preferred Contact Method: E-mail
Position Type: Federal Work-Study
Job Title: Call Center Representative
Job Description: Duties include answering the Call Center telephone and entering service requests into ticket tracking system. Duties also include prioritizing service requests, reporting and identifying trends.
Specific Skills: Excellent communication skills. Calm and patient demeanor. Positive attitude. Willingness to learn. Ability to work with a team. Typing skills. Intermediate level of experience needed with Microsoft Office and some other computer basics. Computer literacy preferred. All graduate and undergraduate majors welcome!
Building & Room: Tillman Hall
Number of Positions: 2 - 3
Hourly Pay Rate: $8.00
Weekly Hours: 5 - 15
Days & Hours: Scheduled at time of hire.
Start Date: Monday, March 4, 2013
End Date: Students are able to maintain this position until graduation.
Classification: No preference
Major: Any
Notes: Please inquire only if you have more than one year remaining at Winthrop. We are looking for 1-year minimum, part-time student employees. We will work around classes and offer flexible hours. Please only contact via e-mail.
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