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Work Requests

Emergencies

If there is an emergency, call Facilities Management Operations at 803/323-2489, then follow with a confirming electronic work request.

Examples of what is considered an emergency:

  • Window broken
  • Alarm sounding
  • Key won’t open lock
  • Commode overflowing
  • Loss of electrical power
  • Elevator malfunctioning
  • Sight or smell of smoke
  • Water flowing where it shouldn’t be

Unless your request is an emergency, calling or e-mailing any individual in Facilities Management will only slow the response time rather than expedite.

If you do not receive confirmation of your work order within 24 hours, there may have been an error in transmission meaning your work request was not received. If you do not receive a timely confirmation, call Facilities Management to verify receipt of your request. If not received, you may be asked to send it again.

You may send an electronic work request at any time, 24 hours a day. For phone calls, the Facilities Management Operations Office is open 7:30 to 4:30 Monday-Friday. When the office is not staffed, you may leave a voice mail message. Any voice mail messages left after 5:00 pm will be picked up at 8:30 the following morning. If the request cannot wait until the following morning, contact Campus Police.

CONTACT INFORMATION
Facilities Management
349 Columbia Avenue
Rock Hill, SC 29733
803/323-2261
803/323-4295 (Fax)
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