Department: Information Technology / Telecommunications
Departmental Emergency Contact: Patrice Bruneau
In the event of widespread telephone failure, the Telecommunications department will determine if alternate electronic means are available for communications and also will work with appropriate parties to bring telephone services back online.
Emergency communications are important during any critical event. If telephone services
are disrupted, the telecommunications department will first work toward assuring emergency
communications are available. Telecommunications staff will determine if E-911 capabilities
exist via landlines or cell phones. If E-911 capabilities do not exist, staff will
coordinate with Campus Police to use alternate forms of communications, including the external phone line at Campus
Police, police radio systems, and the satellite phone housed at Campus Police.
Once emergency communications procedures have been established, telecommunications
staff will work to restore telephone services to further assist in emergency communications
and to bring academic and business functions back to normal operating conditions (in
order of priority):
Campus Police, CIMT leadership, and the Provost will be informed of the status and all changes in status regarding telephone services. Whenever possible and without interference with other activities, the campus should be informed through non-emergency channels of the status of telephone services.
All telecommunications staff members are considered essential when responding to widespread
telephone failure. All telecommunications employees will be expected to report to
campus or be on call during such an incident. In addition, the Assistant Vice President
for Computing & Information Technology should either be on campus or remain apprised
of the situation throughout the entire incident.
If necessary, third party contractors will be contacted to provide additional assistance
to restore services.
If the telephone failure is the result of an overriding incident (such as fire, weather,
earthquake, etc.), the parties responsible for managing the overriding incident will
determine if and when it is safe for telecommunications staff to report for duty to
address the telephone failure.
In the case of widespread electricity loss, portable diesel must be provided to fill
the Tillman Data Center generator on an ongoing basis. Facilities Management already
provides this service and must be on standby to provide fuel.
The following contact information will be used to contact staff. Contact Campus Police to establish after-hours contact with the personnel below.
The Director of Technology Services has the authority to make decisions regarding
the use of university resources to address issues in this plan. The Director of Technology
Services will supervise operations. In the absence of the Director of Technology Services,
the Assistant Vice President for Computing and Information Technology will supervise
operations.
In the absence of any supervisory positions identified above, the Telecommunications
Engineer will assume responsibility and manage resources to accomplish the goals of
this plan.
All telecommunications personnel will be on call for the duration of an outage covered
under this plan. Technicians may be called on site for wiring and other technical
duties.
Register your cell or landline phone number today for emergency notification