Academic Computing supports the instructional and research functions of the University by providing access to diverse computing resources. These resources include Windows, Mac, Linux, and UNIX servers and workstations. Over 25 computer laboratories supporting PC and Macintosh standards are available on campus for open access and instructional needs.
Microcomputer networks and laboratories provide computing resources for support of instructional and research applications. Typical applications include desktop publishing, database management, spreadsheet analysis, graphics, communications, word processing, statistical analysis, and mathematical computation. Specific applications include Microsoft Office, Photoshop, Expression Web, Internet Explorer, Adobe Creative Suite, SAS, SPSS, Mathematica, and Microsoft Visual Studio. Some labs support additional software including AutoCAD and other design applications.
The Academic Computing department and its computer labs are also referred to as the ACC, named after the original Academic Computing Center that was located in the old Macfeat nursery building.
User Support Services
User Support personnel are available to provide technical assistance with departmental purchases, installation of new equipment, maintenance of Winthrop’s technology and telecommunications equipment, and limited training for standard software products. User Support functions include a Help Desk, field technician support, a PC, Mac, and printer hardware maintenance shop, as well as software licensing and product upgrade support.
User Support HelpDesk
The HelpDesk is available for reporting faculty/staff computer problems and questions, as well as telephone and network problems and questions. The HelpDesk works in conjunction with the ACC to help support instructional and student needs, providing complete campus coverage.
Information from the HelpDesk allows User Support to compile and analyze data for technical computer-related problems. The collected data gives User Support the opportunity to focus on problem areas that exist presently and in the future.
The HelpDesk is staffed from 8:30am - 5:00pm. The phone number is x2400. The HelpDesk can be emailed at firstname.lastname@example.org
The Technology Services Office (also known as the TSO) is located in 15 Tillman. The TSO is open to students, faculty, and staff for ID card services, Scantron Optical Scan (bubble sheet) printing and scoring, and miscellaneous account application requests.
Every Winthrop employee and student receives one ID card for free. A $10 replacement fee will be charged for subsequent lost or stolen cards. Damaged or defective cards are replaced for free if the damaged card is turned in at the time of replacement.
The Technology Services Office is open Monday through Thursday 8:00am until 7:00pm, Fridays until 6:00pm, so students, faculty, and staff can turn in ID requests, account applications and scantron requests. During the summer semester, the Technology Services Office is open Monday through Friday 8:00am until 6:00pm.
Administrative Systems & Programming
The Administrative Systems and Programming department (also known as ASAP) provides state-of-the-art software applications and programming services for administrative users. The department also provides access to data from vendor-supplied information systems to the Winthrop community, secured from tampering, and protected from catastrophic events. ASAP utilizes two main data centers. The primary data center is located in the basement of Tillman, and the secondary data center is located off site at a secured co-location facility.
ASAP is currently involved in a major conversion project to migrate from its legacy ERP system to Sungard Higher Education's Banner system. This undertaking is known as Project TALONS.
Requests for new project work in ASAP is determined by need, priority, and practical design. Requests may be submitted to the IT Project Request system.
The Telecommunications department is dedicated to positioning Winthrop University to fully utilize existing as well as emerging communications technologies such as high-speed networking, IP telephony, video to the desktop, and full data/voice integration.
Winthrop’s state-of-the-art telephone system and voice messaging system consist of equipment from Mitel Corporation and Avaya. These systems are owned by the University and maintained by the Telecommunications department.
Telecommunications maintains the 911 database which provides specific location information to Campus Police Dispatch and the York County 911 Dispatch.
The Telecommunications department is the liaison between faculty, staff and students and outside telecommunications vendors such as Comporium and Spirit Communications.
Telecommunications should be contacted at x2400 if . . .
- You have a request to move, add, or change a campus telephone or FAX machine.
- You have a problem with a Winthrop University phone line or telephone set.
- You are a new employee and need to request a voice mailbox.
- You have questions about voice mail capabilities; i.e., setting up distribution lists.
- You would like to request a conference phone for a meeting or a phone interview.
- You need a conference call set up for more than five (5) people.
- You need a state calling card or long distance code for use when on Winthrop business.
- You need information about EVM (Enabled Voicemail - delivers voicemail to your e-mail).
- You have a problem using a long distance code.
- You have questions about charges to your departmental telephone account.
- You need a data jack repaired.
- You have problems accessing the computer network from your residence hall.
- You need information about calling long distance from campus.