Who is an Authorized User?
Any person that a student has authorized to have access to view their student account and/or make payments online on their behalf.
How do I become an Authorized User or make someone an Authorized User?
- Log into your Account Summary and Payment Gateway via Wingspan.
- Click on Authorized Users at the top of the page.
- Click Add an Authorized User.
- Enter the email address of the person you wish to authorize. Decide whether you want them to be able to view your payment history then click Add User.
- Read the Account Agreement and terms and if you agree, click I Agree and continue.
- Your Authorized User will receive 2 emails:
- One email with the link for them to use to log into the Payment Gateway
- Another email with their temporary password
Authorized User Instructions
- You will receive 2 emails. The first email contains the link to the payment gateway* that you can use to make payments. The second email contains your temporary password.
- Log into the Payment Gateway using the information provided.
- Enter your personal information and new password.
- Once you have submitted your information you will have the ability to see the balance and make payments on behalf of your student.
*You also can access the Payment Gateway by going to the Cashier’s website at www.winthrop.edu/cashiers and clicking on “Payment Information” then “Authorized Users.”
What information can be accessed by an Authorized User?
Students have the option to allow their Authorized User access to view the entire account activity and balance, or allow them “payment only” access through the payment gateway. Student grades and other academic records are not included.
I pay the bill. Why can’t I call to discuss my student’s account?
The Family Educational Rights and Privacy Act (FERPA) is a federal law that gives parents the right to have access to their children’s educational records, the right to have the records amended and the right to have some control over the disclosure of personally identifiable information from the educational records. However, when a student turns 18 years old or enters a postsecondary institution at any age, the rights under FERPA transfers from the parent to the student. This means that any record, be it academic, financial or judicial, will not be released to anyone other than the student without prior written permission or Authorized User access granted from the student (completed through the Account Summary and Payment Gateway). When a student makes a parent an Authorized User, they are allowing them this access to their financial student account and/or to make payments on their behalf. More information about FERPA can be found on the Records and Registration website.