Frequently Asked Questions
If I have Wingspan login problems, what should I do?
If you are a current student using your Winthrop email username and password, please contact the IT Helpdesk at 803-323-2400.
If you are not a current student and are trying to use your 8 digit campus ID (with the W in front) and PIN, please contact the IT Helpdesk.
Wingspan is compatible with recent versions of most popular web browsers, including Internet Explorer, Firefox, Safari, and Chrome. Device specific and service specific browsers such as Web TV and some hand held devices may not provide full Wingspan functionality.
What if I have a HOLD on my account?
If you have a hold on your account, you will need to go to the appropriate office and make arrangements with them to have it removed.
Offices that often place holds:
Controller's Office, 19 Tillman Hall, 803-323-2165
Health Services, 224 Crawford, 803-323-2206
Records and Registration, 126 Tillman, 803-323-2194
What offices can I contact for help?
For problems regarding Financial Aid, call (803) 323-2189 or send an email to firstname.lastname@example.org
For problems regarding your Account Balance, call (803) 323-2165 or send an email to email@example.com
For problems or comments regarding Student Records, Registration, grades or Personal Info, call (803) 323-2194 or send an e-mail to firstname.lastname@example.org
When can I register?
Registration for Fall 2013 begins April 3, 2013 and continues through August 23, 2013. Undergraduates, check the online Time Assignment Chart for early registration details.
Where can I register?
You may use any computer that provides Internet access. You may use computers in the labs, your room, or at home. Kiosks are available in various locations across campus. We will also have terminals available in the Records and Registration Office, 126 Tillman Hall.
Can I change my schedule after I have it printed?
Yes, you may make changes to your schedule until the end of the add/drop period.
What if I miss my scheduled registration time?
If you miss your scheduled time, you may register any time after that time.
What if I do not get advised?
If you do not get advised, you will not be able to register. Your advisor must confirm your advising through their Wingspan account. You must meet with an advisor prior to your registration for fall or spring semesters. Advising is not required to register for summer session courses.
What if I need to get into a class and it is closed? How do I get an override?
You will need to get the permission of the appropriate Department Chair.
What if I need to take more than 18 credit hours?
If you have a cumulative 3.0 GPA at the end of the semester, you may register for up to 21 hours. If you do not have a 3.0, you must file an undergraduate petition (pdf file). Students who are in their last semester prior to graduation may obtain permission from their dean to overload.
What happens if I do not pay my bill by the due date?
All students must validate their schedule through the Cashier's office even if there is a zero balance. Some arrangements for billing must be made or your schedule will be dropped.